Frequently Asked Questions
What is a funeral plan?
A funeral plan is a means by which to protect your family against rising funeral costs, and to eliminate any uncertainty or indecision regarding what your preferred funeral arrangements should include.
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Why should I take out a funeral plan?
Over the last 2 decades, funeral costs have been rising in excess of the rate of inflation. Taking out a funeral plan means that regardless of however long you live, or however much funeral director's fees and services cost when you pass away, your loved ones won't be required to pay towards them.
How can I arrange my funeral the way I want it?
We have a choice of prepaid Funeral Plans available, with different services, so you can choose how you want your funeral to be. Any special requests, such as a favourite hymn or reading can be added.
Can I choose my Funeral Director?
We have a network of over 1,300 caring, professional and trusted Funeral Directors that provide services for our Funeral Plans. When you take out a Plan we will allocate the nearest Funeral Director to you, or you may select one from our approved list.
What happens if I die before I have finished paying all the monthly instalments?
If you die before all of the instalments have been paid, we will provide the funeral in accordance with this Agreement. However, your Personal Representative will be responsible for paying the outstanding instalments due, at the time of the funeral.
Do I have to take a medical?
Our pre-paid funeral plans do not require any health or medical tests or questions.